Special Feature
 Realise Your Potential at
G-Force 2008 in Melbourne
Register Today>
Last year over 900 delegates discovered new ways to engage their customers and increase the business impact of their contact centres. This year, we’ll explore today’s empowered consumers and how you can capitalise on new communications channels and increased business intelligence to drive efficiency, increase revenue and deliver a customer experience that drives long-term loyalty.
Don’t miss Asia Pacific’s essential customer experience event of the year!
More Information> | Register now>
 G-Force Network Study Tour to Feature NSW Site Visits
Sign-Up Today!
The Genesys User Group Australia is pleased to announce its first-ever G-Force Network Study Tour, planned for 28-29 May in New South Wales. The study tour provides participants with an opportunity to carry out informal benchmarking on a range of contact centres that run Genesys, offering a variety of services. The study tour will make stops at contact centres from the following organisations:
- Centrelink
- Child Support Agency
- NSW Police Assistance Line
- Wine Selectors
Don’t miss your opportunity to network with your peers and discuss current challenges, opportunities and innovations – all while seeing some leading contact centres in action.
More Information>
 Genesys and Gartner on Creating First impressions With a Lasting Customer Effect!
In many cases the ‘front door’ of a business is now a web site, an e-mail, a text message (SMS) or a phone call. How inviting is your Customer Front Door and what can be done to improve the experience. Inside this new Genesys Guide you will find research from Gartner and strategies to assist you in creating an outstanding customer experience.
Read this guide today>
Stream Energy Unveils State-of-the-Art Customer Service
Stream Energy, one of the fastest growing companies in America, has installed a software platform by Genesys to create a state-of-the-art customer service system in order to keep pace with the company's dynamic growth.
Learn more about what they did and how they did it.
More Information>
CUSTOMER INSIGHT - FREE PODCAST: Increasing The Customer Experience with an Intelligent Customer Front Door
ICMI’s Greg Levin interviews Genesys’ Mayur Anadkat about common customer complaints and negative experiences associated with traditional self-service models. They discuss how an intelligent Customer Front Door can welcome customers and assist them with unique, proactive services based on the caller’s intent, instead of having to navigate a rigid, standardised, complex call tree. You’ll also hear how this approach provides relevant, personalised service that can improve customer satisfaction and loyalty – creating the opportunity for a long-term relationship and higher lifetime customer value.
View PodCast>
Genesys Introduces Gvalidation to Recognise Partner Excellence and Strengthen Adoption of Quality Customer Service Solutions
Genesys partners keep growing in importance, and in recognition of that fact Genesys has made a major addition to its partner certification options. The company introduced its Gvalidated Application Integration initiative to validate and recognise the applications that partners have developed and successfully integrated with the Genesys platform. Genesys also simplified its Partner Program to make it easier for customers to locate partners offering validated integrations.
Article courtesy of callcentres.net
More Information>
|
